Duet Dispatch - How to Call Facilities

🚀February Announcements

Upcoming Podcast - How to CALL Your Way to 10+ Facility Contracts

I’m excited to go live tomorrow with Christopher Buell, owner of NEMT Alliance and NEMT Solutions Center! Tomorrow from 3:00-4:00 PM PST, Christopher will break down how he’s booked hundreds of meetings and tens of thousands of trips from healthcare facilities. We’ll cover:

• Cold calling and getting past gatekeepers: who to call, what to say in the first 15 seconds, and how to land an in-person meeting

• Reframing the sales relationship: why dropping contract-first language in favor of a partnership approach dramatically improves close rates

• Building credibility and standing out: using awards, testimonials, and professional branding to differentiate from competitors before and during facility visits

• The case for direct facility contracts: understanding the economics vs. broker trips and why investing time in outbound sales pays off long-term

• And much more

Hope to see many of you there!

📅 January Roundup

How to PRICE NEMT trips to maximize revenue

Ever wonder if you’re leaving money on the table with your pricing? Watch this interview with NEMT Growth Consultants and veteran NEMT owner founder Rachel Scholler, plus Duet’s own cofounder and manager of 6+ NEMT services Jing Zhu! The three of us discuss the best ways to price, whether you’re brand new or have been running for years.

Mastering NEMT Dispatching

Our own Jing Zhu shares hard-won lessons from personally managing NEMT operations across multiple states. This session dives deep into the world of dispatching — from no-shows and oxygen shortages to driver incentives and payer contracts. Some of the highlights:

• Dispatching is far more complex than most people expect: Small errors and overlooked details can snowball into major service failures, and the margin for mistakes in medical transport is razor thin.

• The NEMT market is growing fast: Demographic trends and expanding insurance coverage are creating real opportunity, but success requires around-the-clock dedication and a willingness to grind through holidays, emergencies, and nonstop calls.

• Understanding your revenue drivers can transform your business: The way trips are priced and valued is often counterintuitive, and learning to think beyond simple mileage can unlock significantly better margins for your operation.

• Your drivers are your biggest variable: How you recruit, train, and incentivize your team has an outsized impact on service quality and efficiency. The difference between a motivated driver and an unmotivated one can make or break your NEMT business.